Unity is the new thing to do in North Dorset. A combination of 3 kinds of TaeKwon-Do, coupled with elements of other martial arts to provide holistic training.
Unity are committed to providing a high-quality service to all our participants, children/young people and adults; parents/carers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please contact us with the details. We have 28 days to consider your complaint.
What will happen next?
- We will send you a letter/email acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.
- We will then investigate your complaint. We will review your matter file and speak to the member of staff.
- We will then invite you to a call/meeting to discuss and hopefully resolve your complaint. We will do this within 14 days of sending you the acknowledgement letter.
- Within three days of any call/meeting, we will write to you to confirm what took place and any solutions s/he has agreed with you.
- If you do not want a meeting or it is not possible, we will send you a detailed written reply to your complaint, including our suggestions for resolving the matter, within 21 days of sending you the acknowledgement letter.
- At this stage, if you are still not satisfied, you should contact us again and we will arrange for someone unconnected with the matter to investigate.
- We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.